FAQs:
1. How do I book an airport transfer with TrustiGo?
To book your airport transfer, simply visit our website, select your pick-up and drop-off locations, choose your preferred vehicle, and complete your booking securely through our platform. For assistance, you can also contact us via email at info@trustigo.ae or WhatsApp at +971 561313519.
2. What types of vehicles do you offer for transfers?
We offer a variety of luxury vehicles, including Mercedes S-Class, BMW 7 Series, GMC Yukon XL, and V-Class Vans for families or groups. We also provide SUVs, executive sedans, and minivans to cater to all types of travelers.
3. Is TrustiGo available for family transfers with child seats?
Yes! We provide safe family airport transfers with the option of child car seats for your little ones, ensuring their safety and comfort during the ride.
4. Can I book a transfer from Dubai to Abu Dhabi?
Absolutely! We offer private car services for transfers from Dubai to Abu Dhabi (and vice versa), with professional chauffeurs and luxury vehicles. Let us know your requirements, and we’ll take care of the rest.
5. What makes TrustiGo different from other services?
At TrustiGo, we focus on luxury, reliability, and customer satisfaction. We provide seamless transfers, a wide range of vehicles, transparent pricing, and 24/7 human support. Your comfort and time are our top priorities.
6. Are your chauffeurs licensed and trained?
Yes! All our chauffeurs are licensed by the RTA, professionally trained, and highly experienced in ensuring a smooth and safe journey. They’re also equipped with excellent communication skills to provide you with a top-notch experience.
7. Can I book a transfer for a group?
Yes! We cater to groups of all sizes, with vehicles ranging from 15-seater vans to 50-seat buses. Whether it’s a corporate event, family reunion, or large conference, we’ve got you covered.
8. How far in advance should I book?
We recommend booking as early as possible, especially for busy times, but we can often accommodate last-minute requests. The earlier you book, the more likely we are to ensure availability for your preferred vehicle.
9. What if my flight is delayed?
No worries! We monitor all flights in real-time and adjust your pick-up time accordingly. Your driver will be there waiting for you when you land.
10. Do you offer meet and greet services?
Yes, we offer meet and greet services at Dubai International Airport (DXB), Dubai World Central (DWC), and Abu Dhabi International Airport (AUH). Your chauffeur will greet you at the arrivals gate, assist with luggage, and escort you to your vehicle.
11. Can I book a transfer for a special event?
Absolutely! Whether it’s for a wedding, conference, or VIP event, we provide VIP car transfers to make your special occasion even more memorable. We’ll ensure you travel in style and comfort.
12. What areas do you serve?
We serve all major areas in Dubai and Abu Dhabi, including Downtown Dubai, Palm Jumeirah, Yas Island, Al Habtoor City, and beyond. We also offer transfers to and from Dubai Airport (DXB), Abu Dhabi Airport (AUH), and Dubai World Central (DWC).
13. How do I pay for my transfer?
You can securely pay for your booking through STRIPE, our trusted payment gateway. All transactions are encrypted and processed safely.
14. What is your cancellation policy?
Our cancellation policy allows you to cancel your booking up to 24 hours before your scheduled pick-up time without a penalty. For cancellations made within 24 hours, there may be a fee.
15. Are your vehicles equipped with Wi-Fi?
Yes, -UPNE REQUEST- many of our luxury vehicles, including SUVs and executive sedans, offer Wi-Fi, so you can stay connected on the go.
16. Do you provide transportation for corporate clients?
Yes! We specialize in executive transfers for corporate clients. Our business class chauffeur services ensure that executives travel in style, comfort, and efficiency.
17. Can I book a transfer for a hotel guest?
Yes, hotels can easily book transfers for their guests through our hotel portal link. This simplifies the process and reduces booking mistakes, ensuring your guests have a smooth journey.
18. Do you offer a loyalty program for repeat customers?
Yes! We value our loyal customers and offer rewards for repeat bookings. Contact us to learn more about how you can benefit.
19. Can I request a specific vehicle?
Yes, we allow clients to request specific vehicles, subject to availability. Just let us know your preference when you book.
20. Can I book a chauffeur for an hourly rate?
Yes! We offer hourly chauffeur services in Dubai for clients who need flexible transportation throughout the day. Whether it's for meetings or sightseeing, we can accommodate your schedule.
21. How do I get a quote for a transfer?
Simply enter your pick-up and drop-off locations on our website to receive a transparent quote. If you need assistance, feel free to contact us directly via email at info@trustigo.ae or WhatsApp at +971 561313519.
22. Do you provide transportation for tourists?
Yes! Whether you’re visiting iconic spots like the Burj Khalifa, Dubai Mall, or Sheikh Zayed Grand Mosque in Abu Dhabi, we offer convenient and luxurious tourist transfers to all major attractions.
23. What happens if my plans change last minute?
We understand that travel plans can change, and we’re here to accommodate you. Just let us know as soon as possible, and we’ll make adjustments to your booking.
24. Do you offer transfers for families with children?
Yes! We offer safe family transfers with options for child car seats, ensuring that your little ones travel comfortably and safely.
25. Can I book a transfer for a business event or conference?
Yes, we offer tailored solutions for corporate events, conferences, and meetings. We provide group transport, executive transfers, and on-site coordinators to ensure smooth logistics.
26. How can I contact you if I have a question?
You can contact us by email at info@trustigo.ae, call us at +971 561313519, or reach out to us via WhatsApp for instant support.
27. Do you offer shuttle services for large groups?
Yes! We provide shuttle services for large groups, including buses that can accommodate 15–50 passengers. Whether for corporate events or family reunions, we’ve got you covered.
28. Can I change my booking details after confirming?
Yes, you can modify your booking details, such as the pick-up time or vehicle type, by contacting our customer support team.
29. Are there any hidden fees?
No, we offer transparent pricing. What you see is what you pay, with no hidden fees or surprise charges.
30. How do I ensure I get the best transfer experience?
By booking with TrustiGo, you’re guaranteed a premium experience. From our luxury vehicles to our professional chauffeurs and 24/7 support, we ensure you have a seamless, stress-free transfer.
31. What is your refund policy?
We understand that plans can change. If you need to cancel your booking and are eligible for a refund, we will process it based on our cancellation policy. Generally, if you cancel your booking at least 24 hours before the scheduled pick-up time, you will receive a full refund. For cancellations made within 24 hours, a partial refund may be applied, depending on the timing.
32. How do I cancel my booking?
To cancel your booking, simply contact us through WhatsApp at +971 561313519, or email info@trustigo.ae. We’ll assist you with the cancellation process and ensure that any necessary refunds are processed quickly.
33. Is it possible to reschedule my airport transfer?
Yes, you can reschedule your booking, subject to vehicle availability. Simply contact our customer support team at info@trustigo.ae or via WhatsApp at +971 561313519 as soon as possible, and we’ll do our best to accommodate the new schedule.
34. Do you offer one-way and round-trip transfers?
Yes, we offer both one-way and round-trip transfers for airport pickups and drop-offs. If you need a round-trip transfer from Dubai to Abu Dhabi or vice versa, you can book both legs of the journey together for your convenience.
35. Can I book a transfer for an airport layover?
Absolutely! If you're in Dubai for a layover and need a transfer to a hotel or a quick city tour, we offer flexible hourly chauffeur services. Our drivers will ensure you have a comfortable ride with plenty of time to enjoy the city before your next flight.
36. Are pets allowed in your vehicles?
Yes, we understand that pets are part of the family! We are happy to accommodate pets in our vehicles. However, please inform us in advance so we can ensure the best preparation for your furry friend’s comfort.
37. Do you provide transportation for special needs passengers?
Yes, we are committed to accommodating passengers with special needs. Please inform us in advance of any requirements, and we will ensure that appropriate arrangements, including wheelchair-accessible vehicles, are made.
38. Can I get a receipt for my booking?
Yes! After your transfer is completed, we will send you a detailed receipt for your records. You can also request one by contacting our customer support team at info@trustigo.ae.
39. What is the best way to contact you for immediate assistance?
For immediate assistance, we recommend contacting us via WhatsApp at +971 561313519. Our team is available 24/7 to answer any urgent queries or make adjustments to your booking.
40. How do I ensure a smooth airport pick-up?
To ensure a seamless pick-up, please provide us with your flight details when booking. Our drivers will monitor your flight for any delays and will be ready to greet you with a sign at the arrivals gate. We’ll also send you a confirmation with all the necessary details.
41. Can I book a chauffeur for a city tour or sightseeing?
Yes, we offer city tour services with hourly chauffeur bookings. Whether you’re interested in a scenic drive around Dubai or a visit to major attractions in Abu Dhabi, we’ll customize the tour to fit your needs. Let us know your interests, and we’ll create a personalized itinerary.
42. Can I request a specific chauffeur?
While we can’t guarantee a specific driver, we make sure all our chauffeurs are highly professional and experienced. If you have any special requests, feel free to let us know, and we’ll do our best to accommodate them.
43. What do I do if I cannot find my chauffeur at the airport?
If you cannot locate your chauffeur, please contact our 24/7 support team immediately via WhatsApp at +971 561313519 or email us at info@trustigo.ae. We’ll assist you in quickly connecting with your driver.
44. Can I add extra stops during my transfer?
Yes, you can add extra stops to your transfer, whether for business meetings or sightseeing. Simply let us know when booking or contact us prior to your transfer, and we’ll arrange a flexible route.
45. How do I make changes to my booking?
To make changes to your booking, please contact us as soon as possible by email at info@trustigo.ae or via WhatsApp at +971 561313519. We’ll assist with any changes you need, subject to availability.
46. Is TrustiGo available for last-minute bookings?
We strive to accommodate last-minute bookings, but availability may vary depending on the time and demand. To ensure a smooth experience, we recommend booking in advance, especially during peak travel times.
47. Do you offer transportation for corporate events?
Yes! We offer tailored transportation solutions for corporate events, including executive car services, group transfers, and VIP transport for executives. Whether for meetings, conferences, or team-building events, we provide professional transportation services.
48. What happens if I’m running late for my airport transfer?
Our chauffeurs are well-versed in navigating traffic and will make every effort to accommodate delays. If you’re running late, please let us know as soon as possible, and we’ll adjust your pick-up time accordingly.
49. How do I get an instant quote?
Getting an instant quote is easy! Just visit our website, enter your pick-up and drop-off locations, select your vehicle type, and you’ll receive a transparent quote instantly. For personalized assistance, you can also reach out via WhatsApp at +971 561313519.
50. What’s the best way to book if I’m coming from the USA or UK?
Booking a transfer from abroad is simple with TrustiGo! Visit our website, select your preferred vehicle and service, and complete your booking securely. For assistance, feel free to reach out via email at info@trustigo.ae or WhatsApp at +971 561313519.
Don't hesitate to reach out! If you couldn't find the answer you were looking for, or if you'd like more personalized assistance, you can email us at info@trustigo.ae or message us directly on WhatsApp at +971 561313519.
